![]() And the best part is, using the platform is free. By using WhatsApp business, organizations can target thousands to millions of potential customers. Therefore, it offers a broad reach, making it an excellent choice for marketing campaigns. With at least 2 billion users worldwide, WhatsApp is the largest social media platform. READ ALSO: A step by step guide for getting verified on Instagram 4. This will, in turn, lead to happier and more loyal customers. However, with WhatsApp Business, these organizations can interact with their customers instantly and offer them solutions. One of the main challenges small businesses face when it comes to customer support is delays. Statistics and reporting: The WhatsApp Business app comes with a statistics tab in the profile section, where an organization can access various metrics.Advanced chat features: The business app version features unique messaging tools such as greeting messages, away messages, and pre-defined quick replies.Therefore, it is easy and convenient for entities that already have existing landlines to open an account. However, with the new version, organizations can use fixed or landline numbers. Registration using landline numbers: With WhatsApp Messenger, you can only register an account with your mobile number.Organizations can enter details such as location, category, operating hours, nature of the business, etc. Business profile: Profiles for the new app are more detailed than those of the Messenger app.Will WhatsApp business help? Here are some of the features that you can expect from the new app? ![]() ![]() If you are running a small business, you may have found that many communication apps are lacking.
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